Your Privacy
Our Priority
All personal information you provide on the ea999 platform is stored with the highest level of security. Read this policy to learn how we manage your data.
01 Introduction & Applicability
ea999 ("we", "us" or "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy ("policy") applies to the ea999 website, mobile version, and all associated digital services.
By using our platform, you agree to the methods of data collection and use described in this policy. It is your responsibility to read and understand this policy. If you disagree with any part of it, please refrain from using our services.
This policy applies only to individuals aged 21 or older. ea999 does not collect information from minors and does not permit them to do so.
02 What Information We Collect
ea999 collects only the information necessary to provide our services, manage your account, and meet legal obligations. The types of information collected are described in detail below:
A. Identity Information
- Full name and date of birth (for age verification)
- National ID or passport number (where applicable)
- Email address and username
- Mobile phone number
B. Financial Information
- bKash, Nagad, Rocket, Upay account numbers (for deposits and withdrawals)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Records of deposit and withdrawal timestamps
C. Activity Information
- Login and logout times and dates
- Gaming history and preferred game categories
- Bonus claims and wagering activity
- Customer support communication records
D. Technical Information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Referral source and page view history
03 Purpose of Data Use
ea999 uses collected information for the purposes listed below. We never use your information for any purpose outside this list:
- Account Management: To handle registration, verify identity, and ensure secure account access.
- Financial Transaction Processing: To process deposits and withdrawals and maintain transaction records.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Platform Improvement: To analyze user experience and improve service quality.
- Fraud Prevention: To monitor suspicious transactions and account activity.
- Responsible Gaming: To identify signs of excessive play and support users accordingly.
- Legal Obligations: To comply with applicable laws and regulations.
- Bonuses & Promotions: To send relevant offers and promotional information (if you have given your consent).
04 Data Sharing & Third Parties
ea999 never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
A. Payment Processors
bKash, Nagad, Rocket, Upay, and related banking service providers receive the information needed to complete transactions. This information is governed by their own privacy policies.
B. Technology Service Providers
Cloud server, database, and security software providers used to operate our platform have limited access to necessary information. All of them operate under strict confidentiality agreements.
C. Legal Authorities
We may be required to provide necessary information in response to a court order, legal investigation, or a legitimate request from a regulatory body.
D. Fraud Prevention Agencies
In cases of financial fraud, money laundering, or a breach of platform security, information may be shared with the relevant investigating agencies.
05 Cookies & Tracking Technologies
The ea999 website uses cookies and similar technologies stored in your browser. These technologies help make our platform more functional and personalized.
Cookie Types
- Essential Cookies: To manage login sessions and maintain security — the site cannot function properly without these.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages are used most — all data is anonymous.
You can disable cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.
06 Data Security Measures
The security of your information is of the highest importance to ea999. We apply industry-standard technical and administrative security measures:
- SSL Encryption: All data transfers on our site are protected by 256-bit SSL encryption.
- Encrypted Database: Stored sensitive information, particularly financial and identity data, is kept in encrypted form.
- Least-Privilege Access Policy: Only authorized personnel have access to the minimum amount of data necessary.
- Regular Security Reviews: Regular security assessments are conducted to identify and address system vulnerabilities.
- Two-Factor Verification: Additional verification is triggered for suspicious logins or transactions.
- Firewall & Intrusion Detection System: Unauthorized access attempts are automatically blocked.
However, no digital system is completely secure. In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps.
07 Data Retention Period
ea999 retains your personal information only for as long as it is necessary for the original purpose or required to meet legal obligations.
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for an extended period as required by law.
- Closed Account Data: Retained for a defined period after account closure to meet applicable legal obligations.
- Customer Support Communications: Retained for a reasonable period for potential dispute resolution.
After the defined period, data is securely deleted or anonymized so that no individual can be identified.
08 Your Rights & Controls
ea999 believes every user should have full control over their own information. To that end, we provide the following rights:
A. Right to Access
You may request to know what information we hold about you. We will respond in writing within a reasonable time.
B. Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Supporting documents may be required for identity-related information.
C. Right to Deletion
Upon a request to close your account, we will not retain any personal information beyond what is required by applicable legal obligations. However, financial records must be kept for a defined period as required by law.
D. Right to Opt Out of Promotional Communications
To stop receiving bonus and promotional emails, notify our support team at any time. Account-related urgent messages will continue to be sent.
E. Data Portability
You may request a copy of your core account data in a commonly readable format.
09 Protection of Minors
ea999 is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors. Age verification steps are included in the registration process.
If we suspect that information from a minor has been collected by mistake, we will immediately suspend that account and delete the relevant information. If you have information about this, please notify our support team.
10 Policy Changes
ea999 reserves the right to change or update this privacy policy as needed. Registered users will be notified by email of any significant changes.
Continued use of the platform after any changes will be considered acceptance of the updated policy. For this reason, we recommend that you review this page regularly.
When the policy date changes, the "Last Updated" date at the top of the page will be updated accordingly.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. ea999's dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat: Log in to the ea999 platform and start a chat directly — active 24/7.
Email: [email protected]
Please clearly mention the subject of your data protection request in the email subject line. We will do our best to respond promptly.
Play Safely at ea999
Use the links below to learn more about our privacy policy or to log in to your account.